Frequently Asked Questions about WhoCame.com

1. What is WhoCame.com ?
2. What is WhoCame.com tracking exactly?
3. Why is my counter stuck? The counter doesn't increment every time I reload my page.
4. Why do some of my visitors have visit lengths of 0:00?
5. Will WhoCame.com code slow down my page?
6. How easy is it to add a meter to my site?
7. I don't like the style of the web counter. Are any other styles available?
8. How do I add the WhoCame.com code to my web page?
9. My counter looks distorted on my web page. What's wrong?
10. Can I put code on every page of my site?
11. What is the difference between a visit and a page view?
12. I clicked on my counter and it took me to my statistics page. Can everyone see my site's statistics? Can I make them private?
13. How can WhoCame.com be free?
14. I put javascript code  on the main page of my site but it isn't tracking the other pages. Do I have to put it on every page of my site?
15. I've just switched from another counter to WhoCame.com . Can I start my counter at the number of visitors to my site before switching to WhoCame.com ?
16. How do I reset my counter to a specific number?
17. I forgot my codename and/or password.
18. I set my privacy level to HIGH but it isn't working. People can still see my statistics by clicking on the counter on my site.
19. Why do some of my visitors show a real domain name and others only show a name like JEFF, WILLIAM or unknown?
20. I have WhoCame.com code on every page of my site. I'm also using another tracker. WhoCame.com shows 99 visits and the other one shows 70 visits. What's wrong?
21. I want to send email to everyone that visits my site. Will WhoCame.com tell me my visitor's email address?
22. I'm moving my site to another address. What do I need to do?
23. My site is on two different servers. Will WhoCame.com work?
24. After I added the counter to my web page it displays fine in Internet Explorer but I get a script error when in the Netscape browser. What is wrong?
25. I'd like to use WhoCame.com to track my visitors but don't want a counter to be visible on the pages of my site. Does WhoCame.com offer an 'invisible' counter?
26. The counter has stopped showing up on my site and I'm now seeing a broken link. The statistics reports for the account are still tracking visitors but all the charts don't display. Whats wrong?
27. I've been getting email reports every week from WhoCame.com but they always show zero visitors to my site. I know people have visited my site. Why isn't WhoCame.com tracking my visitors?
28. I've stopped getting my weekly email traffic reports from WhoCame.com. What happened?
29. I'm seeing two counters on my web site instead of one. What can I do to remove the extra counter?

What is WhoCame.com ?

WhoCame.com is a free, fast, and easy way to add a web counter to your web page. Not only can it display the number of visitors to your web site, it also keeps statistics on the number of visits each hour and every day. It also provides detailed information about these visitors. These statistics are provided in real time so they are always up-to-date.

What is  WhoCame tracking exactly?

WhoCame tracks page views and visits. You may also have heard the term "hits". When someone comes to your site, they generate a "hit" for every piece of content that is sent to their computer. Viewing a single web site page would generate one hit for the page and one hit for every individual graphics file that was on the page. A single page could easily generate a dozen or more hits. When you are browsing a site, every time you follow a link, it is treated as a single "page view". WhoCame.com defines a "visit" as a series of page views by one person with no more than 30 minutes in between page views.

Why is my counter stuck?

WhoCame.com is a little different than other counters. It counts visits and not page views . The number that is shown on your counter is the number of visitors and it will only increment when a new visitor comes to your site.

Why do some of my visitors have visit lengths of 0:00?

That means the visitors are only staying to view a single page and then leaving. The only way that WhoCame.com knows how long someone is on a site is by the times of each page view. If they only look at a single page and then leave, we don't know how long they looked at the page. If they looked at two pages and left we would know they at least were on the site during the time of the first page view and the second page view. The difference between those two times would be the length of the visit.

Will WhoCame.com delay my page loading speed?

No. WhoCame.com uses dedicated servers that are directly connected to the US Internet backbone. Your meter will probably be the fastest loading part of your site.

How easy is it to add a meter to my site?

Step-by-step instructions are available for adding WhoCame.com to your site using FrontPage, Dreamweaver, Claris Home Page, Adobe PageMill, Netscape Composer, NetObjects, Trelix, Adobe GoLive, ixla Web Easy, NotePad and many others.

I don't like the style of the counter. Are any other counter styles available?

WhoCame.com will be adding new counter styles and display options for your meter in the future. We'll notify you automatically by e-mail when they are available.

How do I add the WhoCame.com to my web page?

After you've registered your  WhoCame , select "HTML Code" from the manager page of your account. On that page are instructions and the HTML code to add to your web page. 

My WhoCame.com looks distorted on my web page. What's wrong?

The HTML editor you are using may have put a width and height for the counter that doesn't match the current size of the counter. Remove the width="###" and height="###" values from the HTML code for the counter, or repaste the original HTML code.

Can I put  WhoCame on every page of my site?

Yes. That way you will be able to track the number of pages viewed on your site and the length of their visit. Use the same HTML code on each page from a single  WhoCame account.

What is the difference between a visit and a page view?

When you are browsing a site, every time you follow a link to a new web page, it is treated as a single page view . WhoCame.com defines a visit as a series of page views by one person with no more than 30 minutes in between page views. If you click on a link to another site, and then come back to your site within 30 minutes, you are still on the same visit and  WhoCame won't increment the counter. But  WhoCame will increment the number of page views recorded for your current visit.

Can I make my site's statistics private?

Yes, on the manager page select privacy level. From there, you can make your site's statistics password protected and even remove your site from any public list of sites WhoCame.com may create.

How can WhoCame.com be free?

WhoCame  is supported by the advertising shown on each of its pages. You are helping to support WhoCame.com every time you see an advertisement, click on a banner or signup with a service advertised on WhoCame.   

Do I have to put WhoCame.com on every page of my site?

You will need to put the WhoCame.com HTML code on every page that you want it to count. WhoCame.com only knows a page was viewed when a counter is displayed from the WhoCame.com server. If the page doesn't have a WhoCame.com counter on it, it doesn't know that someone viewed your page.

Can I start my counter at the number of visitors to my site before switching to  WhoCame ?

Yes, go to the manager page and select "Starting Count". On that page, you can set the starting count and date of your WhoCame.com .

How do I reset my counter to a specific number?

You can set the starting count for your meter. That will let you set the number of visits to your site before joining WhoCame.com. This will make the count shown on your site higher.

I forgot my codename and/or password.

If you move your mouse cursor over the counter on your web site, your codename is displayed on the status bar at the bottom of your browser. It'll look like; http://www.whocame.com/stats.asp?site= CODENAME
Take your codename and go to the resend-your-password page. Enter your codename there and your password will be emailed to you.

I set my privacy level to HIGH but it isn't working.

First, make sure you pressed the "SAVE" button at the bottom of the privacy level page after you selected the privacy level you want. Also, as long as you are still logged into WhoCame.com, clicking on your counter will take you to your site's statistics page. Everyone else who clicks on your counter will  be sent to the WhoCame.com home page and will not be able to see your statistics. To test the privacy of your statistics, logout of your account, then go to your site and click on your counter, you will be sent to the  WhoCame home page instead of your statistics page.

Why do some of my visitors show a real domain name and others only show a name like JEFF, OEMCOMPUTER, WILLIAM or unknown?

When a computer loads the WhoCame.com counter, it sends the IP address of the person browsing to WhoCame.com . WhoCame.com takes that address and does an internet command that turns it into the domain name (Reverse DNS is what it is called). But sometimes the Reverse DNS doesn't return a domain, just the computer's name. Not every IP address that is used on the internet has a domain name associated with it.  If there is a domain name, then the domain name gets returned otherwise the computer's name gets returned. Sometimes, even the computer's name isn't found so WhoCame.com just displays the IP address of the visitor.

My other tracker doesn't match WhoCame.com's counts.
What's wrong?

It can sometimes be difficult to compare two different tracking systems. First, you need to make sure that you are comparing apples-to-apples. If you are looking at the number of page views on WhoCame.com, make sure you compare it to page views on the other tracker. If you are comparing visitors between the two systems, make sure the definition of a visitor is the same on both systems. Some trackers will count a person who visits a site multiple times in the same day as a single visit.

I want to send email to everyone that visits my site. Will WhoCame.com tell me my visitor's email address?

Sorry, It isn't possible to find out the email address of your visitors without their knowing. That is probably a good thing because otherwise you'd automatically get emails from every web site that you visit. The best way to find out a visitor's email address is to ask them for it.

There is a separate WhoCame.com service that helps you collect your visitor's email address by asking them if they'd like to signup for your newsletter. Click here for more information about it.

I'm moving my site to new address. What do I need to do?

The only thing you need  to do is update the URL of your site on the WhoCame.com manager page. Select "Site Information" and enter the new address of your site.

My site is on two different servers. Will WhoCame.com work?

Yes, Put the  WhoCame HTML for your single account on the pages of your site at both locations. Pick the address of the main server when you specify the URL of your site on the WhoCame.com manager page .

After I added the counter to my web page it displays fine in Internet Explorer but I get a script error when in the Netscape browser. (Or the error may be "Directory Listing Denied - This Virtual Directory does not allow contents to be listed")
What is wrong?

Check the HTML for the counter in your page and make sure that this line

<script type="text/javascript" language="JavaScript1.2" src="
http://www.whocame.com/js/counter.js?site=codename">

Yes, after you've created your account, it can be easily upgraded to an account which has an 'invisible' counter style.



The counter has stopped showing up on my site and I'm seeing a broken link. The statistics reports for the account are still tracking visitors but all the charts don't display. Whats wrong?

You may have installed something that has put a text file on your computer called "HOSTS". Search for the "HOSTS" file (it doesn't have an extension). To fix the problem, remove any lines that have "whocame.com" on them. You may want to go ahead to delete the entire file because it may causing you problems accessing other sites.

I've been getting email reports every week from WhoCame.com but they always show zero visitors to my site. I know people have visited my site. Why isn't WhoCame.com tracking my visitors?

You probably haven't added the HTML for your counter to the pages of your site that you want to track. You'll need to do that before WhoCame.com can track the traffic to your site. To get the HTML for your counter and instructions for adding it to your site, login to your account on WhoCame.com and select the "HTML Code" link from the MANAGER page of your account.

I've stopped getting my weekly email traffic reports from WhoCame.com. What happened?

You can check your current subscription settings or resubscribe to the email reports by logging into your account on WhoCame.com and selecting the 'Stats-by-Email' link from the MANAGER page of your account. Also on that page are listed several possible reasons why you could have been unsubscribe from them.

I'm seeing two counters on my web site instead of one. What can I do to remove the extra counter?

Try replacing the HTML for your counter on your page. It may have been accidently changed the last time you updated your web site. To get the HTML for your counter, login to your account on WhoCame.com and select the "HTML Code" link from the MANAGER page of your account.